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Questions?
sales@focusedtechnology.com
Store Policies
Shipping
Taxes
International Orders
Returns
Goods Damaged During Shipment
Warranties
Limitation of Liability
Pricing
Security
Shipping
Unless otherwise specified, all orders will be shipped ground via common carrier (i.e. UPS, FedEx). We can provide expedited shipments at an additional cost. - Shipments to Hawaii and Alaska will typically incur a small shipping surcharge.
- Shipments to US Military via APO and FPO addresses are available. Shipments to US Military APO and FPO addresses are sent via US Postal Service Priority Mail. Due to the additional processing required these orders will incur a small shipping surcharge.
Note: Carriers may require a signature for shipments. Please use a shipping address that will have someone available to sign for delivery.
Orders placed before 4:00 p.m. EST will typically ship the same day. Orders placed after 4:00 p.m. will typically ship the following day. Orders placed over weekends and holidays will typically ship the next business day.
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Taxes
Focused Technology is required to charge sales/use tax for shipments to the states of Florida (varies by county), Massachusetts (6.25%) and California (8.25%). The customer is responsible for paying any required sales and/or use taxes in all other states. Any taxes/fees/duties associated with international orders are the responsibility of the customer. Customers with valid tax exemption certificates may contact Focused Technology at 1-888-686-0551 prior to submitting their order.
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International Orders
Focused Technology ships to most locations outside of the U.S. Any taxes/fees/duties associated with international orders are the responsibility of the customer. For more information please contact our sales team. send e-mail to sales
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Returns
All exchanges and returns require a Return Material Authorization (RMA) number. Please call a Customer Service Representative at 1-888-686-0551 for your RMA number and specific return instructions. Once a RMA has been issued you must follow the instructions below to ensure acceptance of the return.
- Do not write addresses or RMA numbers on the outside of the manufacturers' boxes.
- Obtain a Return Address Label from your shipper and fill in the Ship-To portion as follows:
Focused Technology
(include the RMA # in the Ship To address line)
1850 Porter Lake Drive, Suite 102
Sarasota, FL 34240
- Clearly attach the label to the outside of the box.
- Ship all returns 2nd day freight. Note: authorized returns must be received by Focused Technology within 10 days from the date the RMA # is issued.
- Returns must be shipped freight pre-paid and must be insured for full value.
Defective Returns - Defective items will be replaced with the same make and model as long as you purchased the product within the last 15 days. After 15 days, your manufacturer warranty will apply.
Non-Defective Returns - Focused Technology will allow returns on non-defective product subject to a 15% restocking fee (an industry standard). We will refund to you the purchase price you paid less the 15% restocking fee upon receipt and inspection of the items. Non-defective returns must meet the following criteria:
- Product was purchased in the last 15 days.
- Projectors must have less that 5 lamp hours of use.
- All returns must be resellable condition and include all components, accessories, cables, manuals in the original shipment.
- Packages must be the original manufacturers' boxes and packaging. Manufacturers' boxes have not have not been written upon.
- Packages must be shipped to prevent damage in transit, shipped 2nd day freight, and insured for full value.
- Special order items are not eligible for return.
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Goods Damaged During Shipment
We request the following when you suspect items have been damaged during transport:
- Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim.
- If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation.
- In case of concealed damage, inspection by the carrier must be requested within 5 days of receipt of shipment.
- Retain a copy of the inspection report in your records.
- Keep all merchandise, packing materials and boxes with the damaged product at the location to which it was delivered. Do not throw anything away. Cooperate and follow up as necessary to secure final settlement.
- Immediately advise Focused Technology of all damages.
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Warranties
Merchandise includes the manufacturer's standard warranty (please confirm warranty coverage at the time of your purchase). Focused Technology offers no additional warranty and disclaims all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
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Limitation of Liability
Focused Technology shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with the purchase or use or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.
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Pricing
All pricing subject to change. Focused Technology reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. In the event Focused Technology determines an adjustment is necessary, we will contact you regarding the changes and ask for your approval before we complete your order. Focused Technology reserves the right to cancel the sale without incurring any liability.
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Security
Your order will be processed on a secure server with 128-bit encryption for your privacy and security. If concerned about the security of your information we can also take your order over the telephone. Please call a sales representative at 1-888-686-0551.
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